FAQ

No, your technician will not constantly change at Backyard Oasis. We understand the importance of consistent, reliable service for maintaining your pool in top condition. By assigning a dedicated technician to your pool, we ensure personalized, knowledgeable, and efficient care. Our goal is to build a trusting relationship with our clients and provide a seamless experience, enabling you to relax without any concerns.

At Backyard Oasis, we pride ourselves on two core elements that distinguish us from the competition: exceptional service and a strong community focus. Unlike big-name companies that may not engage personally with their clients, we are a family-run business deeply dedicated to forming lasting relationships with our customers. Our commitment to exceptional service ensures that each project, whether it's regular pool maintenance, emergency maintenance, or a one time service, is carried out with the utmost care and professionalism. Additionally, our community-centric approach allows us to understand and meet the unique needs of our clients, providing a personalized touch that larger companies simply cannot match. Dive into relaxation with Backyard Oasis and experience the difference that our exceptional service and community dedication can make.

Yes, at Backyard Oasis, we value your loyalty and strive to make your experience as rewarding as possible. To show our appreciation, we offer a special incentive for both new and returning customers. When you maintain our services for six months, you receive one free cleaning. This means you can enjoy a total of two free cleanings per year simply by continuing to choose us for your pool needs. Enjoy our exceptional service and benefit from our customer loyalty rewards, ensuring your backyard oasis remains pristine year-round.

Emergency pool cleaning at Backyard Oasis is a specialized service designed to quickly and effectively restore your pool to a safe and clean condition. This can be crucial for pool owners in Florida, where hurricane season and the occasional storm can wreak havoc on pools, leading to significant debris and contamination that can't wait until your next scheduled service. Additionally, if you haven't been able to focus on proper pool maintenance and your pool now resembles a swamp, our emergency cleaning service can address these urgent issues. Whether you're not ready to commit to a weekly service or you need immediate assistance, our team is equipped to handle the unexpected, ensuring that your Backyard Oasis remains a place of relaxation.

At Backyard Oasis, we prioritize transparency and customer satisfaction. Once your technician has serviced your pool, we will send you an email notification. This email will confirm that we have stopped by and will include a picture of your pool after the service has been completed. Drift away knowing that every detail has been taken care of by our exceptional team.

Yes, at Backyard Oasis, we understand the importance of providing exceptional service at a price that fits your budget. Our prices are competitive and tailored to meet the specific needs of your pool. Whether you require regular maintenance, a one-time cleaning, or a complete pool renovation, we work with you to customize a service package that aligns with your financial requirements while ensuring the highest quality of care. Rest assured knowing that our services are designed with both excellence and affordability in mind.

Yes, at Backyard Oasis, we understand the importance of flexibility and customer satisfaction. That's why we don’t believe in binding contracts. You can stop our services at any time without any penalties or obligations. Our focus is always on providing exceptional, stress-free experiences for our customers, allowing you to focus on more important things without worrying about long-term commitments.

Yes, it is very easy to reach us at Backyard Oasis. Customer service is our top priority, second only to our dedication to your pool. We ensure that our team is readily available to address any inquiries or provide support, making your experience seamless and satisfying. You can reach out to us via phone, email, or by visiting our office, where our friendly staff will be more than happy to assist you with all your needs. Rest assured with our exceptional service, knowing that your questions and concerns are always a priority for us.

Proper pool maintenance is crucial for several reasons when enjoying your Backyard Oasis. Firstly, regular maintenance ensures the safety and health of swimmers by keeping the water clean and free of harmful bacteria and algae. This not only prevents potential health risks but also enhances the overall swimming experience. Secondly, maintaining your pool helps extend the lifespan of the pool equipment and surfaces by preventing wear and tear that can result from neglected pools. Moreover, routine upkeep ensures the pool's water stays balanced, preventing damage to the pool’s structure and helping to avoid costly repairs in the long run. Lastly, a well-maintained pool retains its aesthetic appeal, providing a sparkling and inviting environment for you and your guests to dive into relaxation. At Backyard Oasis, we prioritize exceptional service to help you maintain the tranquility and beauty of your pool year-round.